Principles of Elite Customer Service Workshop

Are you ready to take your customer service to the next level? Join us for our exclusive Principles of Elite Customer Service Workshop, where we'll explore the essential principles and practices that define exceptional customer experiences.

In this dynamic workshop, you'll learn how to cultivate a customer-centric mindset and deliver service that goes above and beyond expectations. From mastering the art of communication to resolving conflicts with finesse, we will guide you through practical scenarios and real-world applications. With my background as a sales executive in the luxury sector and extensive training in business etiquette, I possess the ideal skill set to support your team effectively.

What you will learn

Part 1: Business Etiquette Introduction

• Importance of Etiquette

• Difference between Social and Business Etiquette

Part 2: How to leverage etiquette to excel in customer service

• Importance of first impressions and professional image

• Manners matter

• Effective Communication

• Conflict resolution

• Product and service knowledge

• Multicultural awareness

• Working as a team  

Part 3 - Key Characteristics of an Elite Sales Person

• Create unforgettable client experience 

• Client loyalty 

• Importance of the “second date” with clients 

• The Power of the Handwritten Note 

• Effective Gift Giving

• Following Up and Staying in Touch.

Duration: 3 hours

Workshop participants: 1-10

Location: Online or in-person

Please note, this workshop does not cover travel expenses. If you require more than 10 participants, kindly send an email to marina@thecharismaacademy.com